Returns – Organic Basics
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Free Shipping available on all orders above £70 to the UK

Shipping

Delivery time can vary depending on the courier you have chosen and where you live in the world. As an EU customer, it should take no more than 5 days for you to receive your basics. For orders outside of the EU, depending on the shipping method you choose, delivery can take up to 18 days.
Destination Shipping method Delivery time Price Free above
Albania DHL Express Home Delivery 3-5 working days £39 £120
Andorra DHL Express Home Delivery 2-5 working days £39 N/A
DHL Economy Home Delivery 5-8 working days £27 £120
Antigua and Barbuda DHL Express Home Delivery 4-7 working days £55 £120
Argentina UPS Express Home Delivery 2-5 working days £42 £120
UPS Express Access Point 2-5 working days £42 N/A
Armenia DHL Express Home Delivery 3-5 working days £55 £120
Aruba DHL Express Home Delivery 4-7 working days £55 N/A
Deutsche Post Packet Tracked 8-18 working days £18 £120
Australia UPS Express Home Delivery 2-5 working days £42 N/A
UPS Express Access Point 2-5 working days £37 N/A
Deutsche Post Packet Tracked 8-18 working days £18 £120
Austria UPS Express Home Delivery 2-4 working days £18 N/A
UPS Express Access Point 2-4 working days £18 N/A
DHL Paket Home Delivery 4-7 working days £9 £70
Azerbaijan DHL Express Home Delivery 3-5 working days £55 £120
Bahamas DHL Express Home Delivery 4-7 working days £55 £120
Barbados DHL Express Home Delivery 4-7 working days £55 £120
Belgium UPS Express Home Delivery 2-4 working days £16 N/A
UPS Express Access Point 2-4 working days £16 N/A
DHL Paket Home Delivery 4-7 working days £9 £70
Belize DHL Express Home Delivery 4-7 working days £55 £120
Bolivia DHL Express Home Delivery 4-7 working days £55 £120
Bosnia And Herzegovina DHL Express Home Delivery 3-5 working days £39 £120
Brazil UPS Express Home Delivery 2-5 working days £42 N/A
UPS Express Access Point 2-5 working days £37 N/A
Deutsche Post Packet Tracked 8-18 working days £14 £120
Bulgaria DHL Express Home Delivery 2-4 working days £20 N/A
UPS Standard Home Delivery 7-10 working days £17 £70
Canada UPS Express Home Delivery 2-5 working days £30 N/A
UPS Express Access Point 2-5 working days £24 N/A
Deutsche Post Packet Tracked 8-18 working days £15 £80
Chile UPS Express Home Delivery 2-5 working days £44 £120
UPS Express Access Point 2-5 working days £44 N/A
China UPS Express Home Delivery 2-5 working days £43 N/A
UPS Express Access Point 2-5 working days £37 N/A
Deutsche Post Packet Tracked 8-18 working days £12 £120
Colombia DHL Express Home Delivery 4-7 working days £55 £120
Costa Rica DHL Express Home Delivery 3-6 working days £55 £120
Croatia DHL Express Home Delivery 2-4 working days £20 N/A
DHL Economy Home Delivery 5-8 working days £17 N/A
Deutsche Post Packet Tracked 5-10 working days £12 £70
Cuba DHL Express Home Delivery 4-7 working days £55 £120
Curacao DHL Express Home Delivery 4-7 working days £55 £120
Cyprus DHL Express Home Delivery 3-5 working days £20 N/A
Deutsche Post Packet Tracked 8-18 working days £12 £70
Czech Republic UPS Express Home Delivery 2-4 working days £22 N/A
UPS Express Access Point 2-4 working days £22 N/A
UPS Standard Home Delivery 5-8 working days £9 £70
Denmark PostNord Home Delivery 2-4 working days £7 N/A
BRING Packet Shop 2-4 working days £6 £70
PostNord Business 2-4 working days £6 £70
Dominican Republic DHL Express Home Delivery 4-7 working days £55 N/A
Deutsche Post Packet Tracked 8-18 working days £18 £120
Ecuador DHL Express Home Delivery 4-7 working days £55 £120
El Salvador DHL Express Home Delivery 4-7 working days £55 £120
Estonia DHL Express Home Delivery 2-4 working days £20 N/A
UPS Standard Home Delivery 5-8 working days £17 N/A
Deutsche Post Packet Tracked 5-10 working days £12 £70
Faroe Islands DHL Express Home Delivery 3-5 working days £55 £120
Finland PostNord Home Delivery 2-4 working days £12 N/A
PostNord Packet Shop 2-4 working days £10 N/A
UPS Standard Home Delivery 4-7 working days £9 £70
France UPS Express Home Delivery 2-4 working days £16 N/A
UPS Express Access Point 2-4 working days £17 N/A
DHL Paket Home Delivery 4-7 working days £9 £70
French Guiana DHL Express Home Delivery 4-7 working days £55 £120
Georgia DHL Express Home Delivery 4-7 working days £55 £120
Germany DHL Paket Home Delivery 2-4 working days £7 £70
DHL Paket Pack Station 2-4 working days £7 £70
Gibraltar DHL Express Home Delivery 3-5 working days £24 N/A
Deutsche Post Packet Tracked 8-18 working days £20 £120
Greece UPS Express Home Delivery 2-4 working days £18 N/A
UPS Express Access Point 2-4 working days £18 N/A
UPS Standard Home Delivery 6-9 working days £9 £70
Greenland DHL Express Home Delivery 3-5 working days £41 £120
Guadeloupe DHL Express Home Delivery 4-7 working days £55 £120
Guatemala DHL Express Home Delivery 4-7 working days £55 £120
Guernsey DHL Express Home Delivery 3-5 working days £39 £120
Guyana DHL Express Home Delivery 5-8 working days £55 £120
Honduras DHL Express Home Delivery 4-7 working days £55 £120
Hong Kong UPS Express Home Delivery 2-5 working days £40 N/A
UPS Express Access Point 2-5 working days £35 N/A
Deutsche Post Packet Tracked 8-18 working days £12 £120
Hungary UPS Express Home Delivery 2-4 working days £22 N/A
UPS Express Access Point 2-4 working days £22 N/A
UPS Standard Home Delivery 5-8 working days £17 N/A
Deutsche Post Packet Tracked 5-10 working days £12 £70
Iceland UPS Express Home Delivery 2-5 working days £27 N/A
UPS Express Access Point 2-5 working days £27 N/A
Deutsche Post Packet Tracked 5-10 working days £12 £120
India UPS Express Home Delivery 2-5 working days £42 £120
UPS Express Access Point 2-5 working days £42 N/A
Indonesia UPS Express Home Delivery 2-5 working days £42 £120
UPS Express Access Point 2-5 working days £42 N/A
Ireland UPS Express Home Delivery 2-4 working days £16 N/A
UPS Express Access Point 2-4 working days £17 N/A
UPS Standard Home Delivery 5-8 working days £9 £70
Israel DHL Express Home Delivery 3-5 working days £48 N/A
Deutsche Post Packet Tracked 8-18 working days £14 £120
Italy UPS Express Home Delivery 2-4 working days £18 N/A
UPS Express Access Point 2-4 working days £18 N/A
UPS Standard Home Delivery 5-8 working days £11 £70
Jamaica DHL Express Home Delivery 4-7 working days £55 £120
Japan UPS Express Home Delivery 2-5 working days £42 N/A
UPS Express Access Point 2-5 working days £37 N/A
Deutsche Post Packet Tracked 8-18 working days £15 £120
Jersey DHL Express Home Delivery 4-7 working days £39 N/A
DHL Economy Home Delivery 7-10 working days £22 N/A
Deutsche Post Packet Tracked 8-18 working days £20 £120
Kazakhstan DHL Express Home Delivery 4-7 working days £55 £120
Kuwait DHL Express Home Delivery 3-5 working days £48 £120
Latvia DHL Express Home Delivery 2-4 working days £20 N/A
UPS Standard Home Delivery 5-8 working days £17 N/A
Deutsche Post Packet Tracked 5-10 working days £12 £70
Liechtenstein DHL Express Home Delivery 2-4 working days £39 £120
Lithuania DHL Express Home Delivery 2-4 working days £20 N/A
UPS Standard Home Delivery 4-7 working days £17 N/A
Deutsche Post Packet Tracked 5-10 working days £12 £70
Luxembourg DHL Express Home Delivery 2-4 working days £20 N/A
UPS Standard Home Delivery 4-7 working days £9 £70
Malaysia DHL Express Home Delivery 4-7 working days £48 N/A
Deutsche Post Packet Tracked 8-18 working days £12 £120
Malta DHL Express Home Delivery 3-5 working days £20 £70
Mexico UPS Express Home Delivery 2-5 working days £30 N/A
UPS Express Access Point 2-5 working days £24 N/A
Deutsche Post Packet Tracked 8-18 working days £14 £120
Moldova DHL Express Home Delivery 3-5 working days £37 £120
Monaco DHL Express Home Delivery 2-4 working days £39 £70
Montenegro DHL Express Home Delivery 3-5 working days £37 £120
Netherlands UPS Express Home Delivery 2-4 working days £16 N/A
UPS Express Access Point 2-4 working days £16 N/A
DHL Paket Home Delivery 4-7 working days £9 £70
Nicaragua DHL Express Home Delivery 5-8 working days £55 £120
North Macedonia DHL Express Home Delivery 2-4 working days £37 £120
North Macedonia DHL Express Home Delivery 3-5 working days £39 £120
Norway UPS Express Home Delivery 2-5 working days £24 N/A
UPS Express Access Point 2-5 working days £20 N/A
Deutsche Post Packet Tracked 5-10 working days £11 £120
Panama DHL Express Home Delivery 3-6 working days £55 £120
Paraguay DHL Express Home Delivery 4-7 working days £55 £120
Peru DHL Express Home Delivery 3-6 working days £55 £120
Poland UPS Express Home Delivery 2-4 working days £22 N/A
UPS Express Access Point 2-4 working days £22 N/A
DHL Paket Home Delivery 4-7 working days £9 £70
Portugal UPS Express Home Delivery 2-4 working days £18 N/A
UPS Express Access Point 2-4 working days £18 N/A
UPS Standard Home Delivery 5-8 working days £9 £70
Puerto Rico DHL Express Home Delivery 4-7 working days £55 £120
Qatar DHL Express Home Delivery 3-5 working days £48 £120
Romania DHL Express Home Delivery 2-4 working days £20 N/A
UPS Standard Home Delivery 6-9 working days £17 £70
Russia DHL Express Home Delivery 3-6 working days £24 N/A
Deutsche Post Packet Tracked 5-10 working days £13 £120
San Marino DHL Express Home Delivery 5-8 working days £39 £120
Saudi Arabia DHL Express Home Delivery 4-7 working days £48 N/A
Deutsche Post Packet Tracked 8-18 working days £12 £120
Serbia DHL Express Home Delivery 3-5 working days £24 N/A
Deutsche Post Packet Tracked 5-10 working days £13 £120
Singapore UPS Express Home Delivery 2-5 working days £42 N/A
UPS Express Access Point 2-5 working days £37 N/A
Deutsche Post Packet Tracked 8-18 working days £11 £120
Slovakia DHL Express Home Delivery 2-4 working days £20 N/A
UPS Standard Home Delivery 5-8 working days £17 N/A
Deutsche Post Packet Tracked 5-10 working days £12 £70
Slovenia DHL Express Home Delivery 2-4 working days £20 N/A
UPS Standard Home Delivery 4-7 working days £17 N/A
Deutsche Post Packet Tracked 5-10 working days £12 £70
South Korea UPS Express Home Delivery 2-5 working days £42 N/A
UPS Express Access Point 2-5 working days £37 N/A
Deutsche Post Packet Tracked 8-18 working days £12 £120
Spain UPS Express Home Delivery 2-4 working days £18 N/A
UPS Express Access Point 2-4 working days £18 N/A
UPS Standard Home Delivery 5-8 working days £9 £70
Sweden PostNord Home Delivery 2-4 working days £10 N/A
PostNord Packet Shop 2-4 working days £7 £70
PostNord Business 2-5 working days £7 £70
Switzerland UPS Express Home Delivery 2-5 working days £28 N/A
UPS Express Access Point 2-5 working days £24 N/A
Deutsche Post Packet Tracked 5-10 working days £12 £120
Thailand UPS Express Home Delivery 2-5 working days £42 N/A
UPS Express Access Point 2-5 working days £37 N/A
Deutsche Post Packet Tracked 8-18 working days £12 £120
Trinidad and Tobago DHL Express Home Delivery 4-7 working days £55 £120
Turkey UPS Express Home Delivery 2-5 working days £27 N/A
UPS Express Access Point 2-5 working days £27 N/A
Deutsche Post Packet Tracked 5-10 working days £17 £120
Ukraine DHL Express Home Delivery 3-5 working days £24 £120
United Kingdom UPS Express Home Delivery 2-4 working days £16 N/A
UPS Express Access Point 2-4 working days £17 N/A
DHL Paket Home Delivery 4-7 working days £9 £80
United States UPS Express Home Delivery 2-5 working days £30 N/A
UPS Express Access Point 2-5 working days £24 N/A
Deutsche Post Packet Tracked 8-18 working days £14 £80
Uruguay DHL Express Home Delivery 4-7 working days £55 £120
Venezuela DHL Express Home Delivery 4-7 working days £55 £120
Together with icons we offset the entire CO2 footprint of shipping and production.

Return Policy

We get it - some things just aren’t meant to be.
We get it - some things just aren’t meant to be. If you didn’t love your basics, we are happy to exchange them for a store credit or issue you a full refund for orders within 365 days of purchase. We just ask that the items are unworn, unwashed, and in their original paper packaging, otherwise we cannot accept your return. We send all of our packages in a reusable bag made from 100% recycled plastic so you can use it again for you return.
How do I return my basics?
If you want to make a return for a refund or store credit, please fill out your return form here. Once you have registered your return, stick it in the mail with your order number - this is super important because we need to know it’s your order. We will not accept packages sent to pick up points, so make sure you address the package to the following address:

Organic Basics
Prags Boulevard 49B, opgang 7, 1, tv.
2300 København S
Danmark

If you’d like to meet the team and drop off your return, we’re in the office from 9.00-17.00, Monday-Friday. Unfortunately we cannot offer exchanges on site, but we are happy to share a coffee with you.
Do you offer free shipping on returns and exchanges?
At the moment, we do not cover the cost of shipping on returns and exchanges.
Which shipping company should I use?
It’s entirely up to you which company you use to return your goods, but we recommend that you ask for a receipt and tracking link so you can follow your package and its whereabouts should it be delayed or lost along the way.
When can I expect a refund?
Please allow 14 working days after we have received your package for your return to be processed, and an additional 30 days for your bank to transfer the refund to your account. We will send you an email as soon as your return has been processed and the refund is on its way.
I am returning from outside the EU
If you are returning from outside the EU, please clearly label your package as “Returned Goods”. This is very important as failing to do so will result in being charged local customs, which you will have to pay—and we don’t want that.
Help! I didn’t get what I ordered.
It is very rare we send you the wrong products or that you are missing something in your order, but it can happen. If you find you are missing an item or have been sent the wrong product, please email us at returns@organicbasics.com and we will take care of it.
Can I try on my products?
We understand that you have to try on your basics to know if they fit, but please keep in mind that if there are remnants of makeup, deodorant, and/or perfume on items, we cannot accept them as a return. We also ask that when trying on our underwear, you have another pair underneath..
Do you offer exchanges?
If you’ve changed your mind, you can exchange your basics for a store credit.
What do I do if my product is damaged?
The durability of our products is something our customers love the most, but obviously mistakes can happen during production. If your item is faulty, please contact returns@organicbasics.com. In these situations we reserve the right to ask for a picture of the product(s) or that they be sent back to us.
How can I exchange my item for a more expensive one?
If you’ve changed your mind and want to exchange an item for something more expensive, register your exchange here and send it back to us. When we receive your order, we will issue you a store credit and send a free shipping code so you can order the product you want.
Can I exchange a gift?
Yes! You can exchange your gift for a store credit, or a complete refund which will be transferred back to the original payment. If you wish to exchange your gift for a more expensive item, we will issue you a gift card, so you can pick out your perfect gift.
Guaranteed Satisfaction
At Organic Basics we take care of all the hard parts because we want our customers to be excited to join our community and satisfied with every purchase they make. That's why we have an awesome 365 day return policy.