We are doing our very best to ship your products as fast as possible. Because of this your products might already be on their way. Reach out on support@organicbasics.com and we will help you out.

Contact us right away on support@organicbasics.com to cancel any orders and to follow the case. We also recommend that you contact the proper authorities and your bank to block the card that has been used.

You've bought your products through another site, and not yet received what you've been promised – what do you do? In this case please contact us on support@organicbasics.com and tell us about the situation. At the same time, you should contact the company where you have placed the order. We can assist you with evidence of your purchase after that.

We do our very best to get back to you as fast as possible. You can expect to hear from us within 48 hours although we strive to give you an even faster reply. During weekends and public holidays, it may take a little longer.

If you have feedback of any kind we would love to hear you out. Customer feedback is very important for us whether is it about product ideas, or something we can improve on. You can give us feedback on Trustpilot or directly to support@organicbasics.com

While we do our best to avoid passing on additional taxes or duties to international customers, these may be charged on orders outside of the EU. We are unable to cover the cost in these cases.

We accept all major debit and credit cards including Dankort, VISA/Dankort, Visa, MasterCard, American Express, JCB, Paypal and MobilePay.

Please allow 14 working days after we have received your package for your return to be processed, and an additional 30 days for your bank to transfer the refund to your account. We will send you an email as soon as your return has been processed and the refund is on its way.

Yes! We ship to all countries except: Russia. Please note the we currently do not support Packstations in Germany. You will need to provide a physical address, with a name on the door and/or post box.

We use GLS and the Danish postal service PostNord for all our deliveries in Europe. For international orders, we use DHL or UPS. Shipping costs are calculated at the checkout page.

Yes, all orders will receive a tracking number on the registered e-mail after the product has been packed and shipped. You can contact support@organicbasics.com if you haven’t received a tracking number.

If you haven’t received your order within the estimated delivery, please contact us at support@organicbasics.com to make sure we have your correct address. Please keep in mind that it can take up to 3 working days for deliveries within Denmark and up to 4 working days for deliveries within the EU and up to 7 working days for the rest of the world.

You can return your order within 365 days of purchase. We just ask that the items are unworn, unwashed, and in their original packaging. Please fill out our return form here. Once you have registered your return, stick it in the mail with your order number - this is super important because we need to know it’s your order. We will not accept packages sent to pick up points, so make sure you address the package to the following address: Organic Basics Prags Boulevard 49B, opgang 7, 1, tv. 2300 København S Danmark If you are returning from outside the EU, please clearly label your package as “Returned Goods”. For more information, please visit our returns page.

It’s exactly what sounds like, If you are not satisfied with our product, the first pair is on us. So whether you ordered a pair of boxer briefs or a triangle bra, we guarantee you that you either love our products, or you'll get your money back.

If your product is damaged please contact support@organicbasics.com and include a picture or two of the faulty item.

If you find you are missing an item or have been sent the wrong product, please email us at support@organicbasics.com and we will take care of it.