Returns – Organic Basics
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Every order placed during Black Friday will convert 5m² of land from conventional cotton farming into regenerative cotton farming.

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The modern
agricultural system
is broken.

With regenerative agriculture,
we can start repairing it.

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Shipping

All orders are sent within 1-2 working days from our warehouse in Denmark. Due to circumstances surrounding COVID-19 and high volume ordering during Black Friday, orders may experience 2-3 days delay in fulfilment, and some shipping carriers will also be experiencing delays worldwide. Learn more about our return policy here.
Destination Shipping method Delivery time Price Free above
Australia DHL Express World Business Delivery 1-3 working days 29£ N/A
DHL Express World Home Delivery 1-3 working days 32£ N/A
Australian Post 9-10 working days 13£ 150£
Austria Atpost 4-9 working days 70£
DHL Express EU Home Delivery 1-3 working days 16£ N/A
Belgium Bpost 3-7 working days 70£
DHL Express EU Business Delivery 1-3 working days 16£ N/A
DHL Express EU Home Delivery 1-3 working days 19£ N/A
Bulgaria Bulgarian Posts 7-8 working days 70£
DHL Express EU Business Delivery 1-3 working days 16£ N/A
DHL Express EU Home Delivery 1-3 working days 19£ N/A
Canada DHL Express World Business Delivery 2-4 working days 27£ N/A
DHL Express World Delivery 2-4 working days 27£ N/A
FedEx Express Private 3-8 working days 16£ N/A
Canada Post 5-8 working days 11£ 115£
Croatia Hrvatska Posta 6-10 working days 70£
DHL Express EU Business Delivery 1-3 working days 16£ N/A
DHL Express EU Home Delivery 1-3 working days 19£ N/A
Cyprus Cyprus Post 10-15 working days 70£
DHL Express EU Business Delivery 2-3 working days 16£ N/A
DHL Express EU Home Delivery 2-3 working days 19£ N/A
Czech Republic DHL Express EU Business Delivery 1-3 working days 16£ N/A
DHL Express EU Home Delivery 1-3 working days 19£ N/A
DPD 6-11 working days 70£
Slovakia DHL Express EU Business Delivery 1-3 working days 16£ N/A
DHL Express EU Home Delivery 1-3 working days 19£ N/A
DPD 6-11 working days 70£
Hungary DHL Express EU Business Delivery 1-3 working days 16£ N/A
DHL Express EU Home Delivery 1-3 working days 19£ N/A
DPD 6-11 working days 70£
Latvia DHL Express EU Business Delivery 1-3 working days 16£ N/A
DHL Express EU Home Delivery 1-3 working days 19£ N/A
DPD 6-11 working days 70£
Lithuania DHL Express EU Business Delivery 1-3 working days 16£ N/A
DHL Express EU Home Delivery 1-3 working days 19£ N/A
DPD 6-11 working days 70£
Slovenia DHL Express EU Business Delivery 1-3 working days 16£ N/A
DHL Express EU Home Delivery 1-3 working days 19£ N/A
DPD 6-11 working days 70£
Denmark DAO Packet Shop 2-4 working days N/A
DAO Home Delivery 2-4 working days 70£
Estonia Eesti Post 5-9 working days 70£
DHL Express EU Business Delivery 1-3 working days 16£ N/A
DHL Express EU Home Delivery 1-3 working days 19£ N/A
France Colis Prive 4-10 working days 70£
DHL Express EU Business Delivery 1-3 working days 16£ N/A
DHL Express EU Home Delivery 1-3 working days 19£ N/A
Germany DHL Deutsche Post 4-8 working days 70£
DHL Express EU Business Delivery 1-3 working days 13£ N/A
DHL Express EU Home Delivery 1-3 working days 16£ N/A
Greece Taxidromiki 7-11 working days 70£ 70£
DHL Express EU Business Delivery 1-3 working days 16£ N/A
DHL Express EU Home Delivery 1-3 working days 19£ N/A
Hong Kong DHL Express World Business Delivery 2-4 working days 22£ N/A
DHL Express World Home Delivery 2-4 working days 25£ N/A
South Korea DHL Express World Business Delivery 2-4 working days 22£ N/A
DHL Express World Home Delivery 2-4 working days 25£ N/A
United Arab Emirates DHL Express World Business Delivery 2-4 working days 22£ N/A
DHL Express World Home Delivery 2-4 working days 25£ N/A
Iceland DHL Express World Business Delivery 1-3 working days 21£ N/A
DHL Express World Home Delivery 1-3 working days 24£ 150£
Israel DHL Express World Business Delivery 1-3 working days 21£ N/A
DHL Express World Home Delivery 1-3 working days 24£ 150£
Singapore DHL Express World Business Delivery 1-3 working days 21£ N/A
DHL Express World Home Delivery 1-3 working days 24£ 150£
Ireland AnPost 6-11 working days 70£
DHL Express EU Business Delivery 1-3 working days 16£ N/A
DHL Express EU Home Delivery 1-3 working days 19£ N/A
Italy SDA 5-10 working days 70£
DHL Express EU Business Delivery 1-3 working days 16£ N/A
DHL Express EU Home Delivery 1-3 working days 19£ N/A
Japan DHL Express World Business Delivery 2-3 working days 25£ N/A
DHL Express World Home Delivery 2-3 working days 28£ N/A
Japan Post 9-10 working days 12£ 150£
working days
Luxembourg DPD 4-9 working days 70£
DHL Express EU Business Delivery 1-3 working days 16£ N/A
DHL Express EU Home Delivery 1-3 working days 19£ N/A
Malta Hart2Hart 7-11 working days 70£
DHL Express EU Business Delivery 2-3 working days 16£ N/A
DHL Express EU Home Delivery 2-3 working days 19£ N/A
Mexico DHL Express World Business Delivery 2-4 working days 22£ N/A
DHL Express World Home Delivery 2-4 working days 25£ 150£
Saudi Arabia DHL Express World Business Delivery 2-4 working days 22£ N/A
DHL Express World Home Delivery 2-4 working days 25£ 150£
Monaco La Poste 4-5 working days 70£
DHL Express World Business Delivery 2-5 working days 16£ N/A
DHL Express World Home Delivery 2-5 working days 18£ N/A
Netherlands PostNL 3-7 working days 70£
DHL Express EU Home Delivery 1-3 working days 13£ N/A
New Zealand New Zealand Post 6-9 working days 13£ 150£
Norway Bring Packet Shop 2-3 working days 120£
Bring Home Delivery 1-3 working days 120£
Poland Poczta Polska 5-9 working days 70£
DHL Express EU Business Delivery 1-3 working days 16£ N/A
DHL Express EU Home Delivery 1-3 working days 19£ N/A
Portugal Tourline 6-11 working days 70£
DHL Express EU Business Delivery 1-3 working days 16£ N/A
DHL Express EU Home Delivery 1-3 working days 19£ N/A
Rest of World DHL Express World Business Delivery 2-5 working days 37£ N/A
DHL Express World Home Delivery 2-5 working days 40£ 150£
Romania Posta Romana 6-11 working days 70£
DHL Express EU Business Delivery 1-3 working days 16£ N/A
DHL Express EU Home Delivery 1-3 working days 19£ N/A
Russia Russian Post 10-11 working days 10£ 150£
Spain Correos 5-10 working days 70£
DHL Express EU Business Delivery 1-3 working days 16£ N/A
DHL Express EU Home Delivery 1-3 working days 19£ N/A
Sweden Bring Packet Shop 2-3 working days 70£
Bring Home Delivery 1-3 working days 70£
Switzerland Swiss Post 5-11 working days 150£
DHL Express World Business Delivery 1-3 working days 20£ N/A
DHL Express World Home Delivery 1-3 working days 23£ N/A
United Kingdom Hermes 5-10 working days 80£
DHL Express EU Business Delivery 1-3 working days 16£ N/A
DHL Express EU Home Delivery 1-3 working days 19£ N/A
Royal Mail 3-8 working days 80£
United States DHL Express World Business Delivery 1-3 working days 27£ N/A
DHL Express Home Delivery 1-3 working days 27£ N/A
FedEx Express Private 3-8 working days 16£ N/A
USPS 5-8 working days 13£ 115£

Our return policy

You can register products for an exchange, store credit, or a refund within 14 days after receiving your parcel. For orders placed in the months November and December, you can register for an exchange, store credit, or a refund within 60 days of receiving your parcel.

Please make sure all returned products are unworn, unwashed, and neatly folded in the original packaging including all tags. If you fail to do so, we will not accept your return.

Note that the original shipping costs will not be refunded.

Once you register your return, you will receive a pre-paid return shipping label. Please make sure to ship your return parcel back to us within 7 days after receiving your label, as the label may expire after that.

Exchange

Free return shipping for exchanges. Register your exchange and choose the color and size you would like instead.

Artboard

Store Credit

Free return shipping for store credit. Register your return and choose store credit to receive the amount you paid in credit for you to place an order at a later time.

Refund

For Refunds, we ask you to cover the return shipping. We will send you a pre-paid return label and deduct the return shipping cost from your refunded amount.
*See the FAQ below for the exact return cost from your country.

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  • What’s your return policy?

    You can register products for an Exchange, Store Credit, or a Refund within 14 days after receiving your parcel. Please make sure all returned products are unworn, unwashed, and neatly folded in the original packaging including all tags. If you fail to do so, we will not accept your return.

    We offer free return shipping for Exchanges and Store Credit.

    For Refunds, we ask you to cover the return shipping. We will send you a pre-paid return label and deduct the return shipping cost from your refunded amount. The return shipping cost varies depending on you country: for the UK, the return shipping fee is 6 GBP. The money will be refunded to the same method you used to pay for that order (including gift cards).
    * Please note that the original shipping costs will not be refunded.

    Once you register your return, we will send you a prepaid return shipping label, which we ask you to print and attach on the outside of your return parcel. Please return your parcel to us within 7 days after receiving your label, as it may expire after that.

    We send all our basics in a shipping box made from FSC certified cardboard which you can re-use to ship your return package.

    If you are returning from outside the EU, please clearly label your package as “RETURNED GOODS” and attach your invoice on the outside of your return parcel. You can download your invoice through the link in the bottom of your order confirmation. Attaching the invoice on the outside of the parcel is very important, as failing to do so will result in a 15 EUR charge that we will need to put on you — and we don’t want that.

    Are returns free?

    We offer free return shipping for exchanges. If you are returning your products for a refund, we charge a return shipping fee which will be deducted from your refund amount. The fee varies depending on your country: for the UK, the return shipping fee is 6 GBP.

    * Please note that the original shipping costs will not be refunded.